FAQs
FAQ's (read me)How do I order a custom piece? Browse our styles and pieces here and on Instagram and contact us via Instagram Direct Message to finalize your build We build full custom pieces and source all necessary parts. Deposits of 100USD are required to commission or reserve (pre-order) a custom piece with the balance on completion. Deposits are non-refundable once we order parts for your custom piece (typically within 1-3 days after ordering).
How long does it take to get a custom piece? Typically custom orders take around 2 weeks but depending on your specification, it can take up to 2 months pending parts availability.
Do you sell full pieces or do I need to provide the watch? We only sell and provide fully built timepieces, no parts or watches need to be provided on your side. We also do not sell parts separately.
How about payment and shipping? Payment can be completed via PayPal, Vemmo, Zelle, Crypto or any credit card. Shipping via USPS global. Priority, tracked and signed for. $10 for USA shipping. $25-$60 for International depending on speed/class selected. UPS/DHL provided on request and at your cost.
What parts do you have available? We stock a diverse range of genuine Seiko and top quality aftermarket parts. Genuine parts such as dials are extremely limited and rare but we can always source and create something awesome to complete your dream piece.
What about straps/bracelets? All pieces come with a quality silicon/rubber/nato strap. We are happy to provide recommendations for premium bracelets/straps and can be purchased for RRP and added to your custom piece.
What if I don't like the watch after I get it? (refund/returns policy) We provide a 12 month warranty on any piece sold. This covers any rare mechanical fault in the watch. This warranty is limited to 12 months from date of purchase and does NOT cover water damage. We have a no returns/refund policy for custom pieces, except for warranty issues and rare mechanical fault. Any refunds made, with the exception of warranties, will incur a small service and restocking fee.
Warranty We provide a 12 month limited warranty on any piece sold. This covers any rare mechanical fault in the watch. This warranty is limited to 12 months from date of purchase and does NOT cover water damage. **IMPORTANT INFORMATION** NO OFFICIAL AFFILIATION WITH SEIKO OR SEIKO USA IN ANY WAY SHAPE OR FORM ALL PIECES ARE POWERED BY SEIKO NH35/6 AUTOMATIC MOVEMENT ALL PIECES ARE TESTED FOR BASIC WATER RESISTANCE ONLY (WATER USAGE AT OWNERS RISK) |